Nicotine pouches collection banner.

Help Desk

Whether you need help with your order, or simply after guidance on the best nicotine alternative, our team are on hand to assist you with any query you may have.

Thanks to our built-in online support system, we pride ourselves on providing a prompt service with expert guidance to help you remain smoke-free with nicotine alternatives.

Need help or guidance?

To ensure we resolve your query promptly, please complete our contact form below as accurately as possible as this will help us respond to your query faster and in complete detail.

Unit 7 Roman Way, Longridge Road, Preston, PR2 5BB, UNITED KINGDOM
+44 (01772) 369 916
Customer Service: Mon-Fri 9am-5pm

Very quick customer service, answered all my questions as I was new to pouches. I'm now a repeat customer.

Michael S. (United Kingdom)

Amazing customer service, helped me located my parcel that was delivered wrong by delivery driver!

Mattias R (Estonia)

Contacted few times for updates on my order and always got a quick response with all answers needed.

Noah D. (Canada)

Expert Team

With a highly trained in-house team, we have first hand experience in supplying high quality alternative nicotine products to make the switch from smoking cigarettes.

Fast Response

Thanks to our built-in online support system, we can quickly address your query and provide you with complete guidance without having to wait in phone queues and live chats.

Excellent Service

We're highly rated on our service because we truly value the importance of prompt and accurate guidance to help you on your smoke-free journey with nicotine pouches.

Latest Help & Guidance

View all
GuidesTub of nicotine pouches on a table next to a tub of Snus pouches.

Nicotine Pouches vs Snus

You've probably heard of both nicotine pouches and Snus, but did you know there's a clear difference between the two? This guide looks at both nicotine alternative products to highlight their diffe...

Person wearing blue latex glove holding a nicotine pouch between index finger and thumb against a white background.

Are nicotine pouches safe?

You may have heard of nicotine pouches, but do you question how safe they actually are? This article discusses everything you need to know about the safety of nicotine pouches and how they impact y...

GuidesWoman holding a container of mint flavoured Nicopop nicotine pearls in her hand against a white and grey gradient background.

What are nicotine pearls?

We look into nicotine pearls to help you gain a greater understanding of the products and whether you should be using them to move away from smoking, or help you continue your smoke-free journey.